Returns

We really hope you love all your products purchased from Little Wild Cubs. However if you have any issues or would like to return your product please send us a message with the reason for wanting to return or any issues you have within 14 days of receipt of purchase, details will be checked and a returns address will be given.

We can only accept returns that are unused, unwashed and in their original, unopened packaging.  All items MUST be returned in the same condition you received it in.

PLEASE NOTE:  If you are returning a changing mat it must be unfolded, please do not roll it. It must be shipped flat and sealed. We have the right to not accept your return if this has not been adhered to.

Please note we do not refund shipping charges unless the item is faulty and we cannot be held responsible for any items that are not returned via a Tracking service.

Faulty or Damaged Items

We always advise that you fully inspect your products upon receipt. In the unlikely event that your product is faulty please contact us within 48 hours to notify us of the fault and we will organise a replacement. 

We do not replace/refund items deemed faulty if the product shows signs of visible wear and tear or damage upon opening your package.  We can only replace faulty items, they will not be refunded.

We will cover the costs of the return and replacement of any items found to be faulty or damaged, please obtain a copy of your proof of postage/collection from the Post Office or Courier so that we can refund you.  Should we not receive your item and you do not have Proof of Postage we can not offer you a refund.

Please let us know immediately if your parcel arrives damaged, please photograph it as proof of damage in transit and keep the damaged packaging until we can raise the issue with the courier.

Unfortunately we cannot accept any goods, even those received in error, that have been worn/used and that are not in a resaleable condition or not in their original packaging. 

If we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.

Missing Items

If your order arrives incomplete, please check your order status, some items are shipped separately.  

Cancelling of Items

If you wish to cancel your order please email us within 24hrs with your order details, if the product is not already in transit or has not been made already then, your cancellation will be approved.

Refunds

Once your return is received and inspected, we will send you an email within 7 working days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will only reject an item if we suspect it has been used, washed, damaged since delivery or does not include the original packaging.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds 

If you haven’t received a refund despite a confirmation from us please check with your bank as they can take up to 5 working days to process refunds. If 7 working days have elapsed and your refund has still not been processed by your bank please contact us.

 

Delivery 

Once you have placed an order you will receive a confirmation email from us.  Please allow 14 - 21 days for us to produce and ship your order.   Many of our products are handmade resulting in us having to order or source the fabric from the manufacturer if not in stock. 

Our aim is to get your orders to you as quickly as possible but given the current situation with Covid19 we are experiencing some delays so want to ensure we have enough time should any issues arise.

You will be notified by email when your order has been shipped, should there be any issues or changes we will keep you updated as much as possible.

Shipping Costs 

Shipping costs are taken directly from the Royal Mail or Courier service and depend on the weight of the product you are purchasing. This will automatically be added to your order at check out.

Please note that proof of postage is obtained for all items.

We will send out your parcel to the delivery address provided with your order. We are not help responsible for incorrect shipping details.

If an item does unfortunately get lost in transit by Royal Mail or courier then the courier advises that a period of time must pass before this item is officially lost and an investigation is opened. Once this time has passed a replacement item can then be sent to you. No refund or replacement will be issued until we have received an official report for the lost parcel.

Our courier services are fully tracked and provide sufficient evidence of trying to deliver your item (this includes the safe place option).

Parcels returned to us after two delivery attempts will not be automatically refunded nor will a replacement be sent out until we have received the original items.

If returned, you will be required to repay postage costs.